McKnight’s had an interesting article on what can be learned from the nursing home industry’s response to the coronavirus including increasing communication through online webinars where the staff can answer questions. Communicating effectively with staff also has been key.
“From bolstering communications to supporting staff to stepping in to help residents in the absence of visitors, many providers around the country have used the pandemic not to merely maintain operations, but to improve them.”
“It’s really created a comfort to families that they have a live stream with the facility,” he says. “It’s like putting on a familiar TV show … We didn’t expect that. In a general sense, it’s been a chance to express their gratitude and appreciation for the work we are doing under extremely challenging circumstances.”
“From the very beginning of the pandemic, our response efforts included the widespread and consistent use of Zoom meetings for education, communication and leadership support,” says Cheri Kauset, vice president of customer experience and communications for Tampa, FL-based Mission Health. “We even implemented quick and easy ‘Leadership in a Minute or Less’ tutorials at the beginning of our weekly calls to help guide our community leadership through some of the unique challenges they’re facing.”